BLACK SALE

Customer Service




Shipping & Delivery
For more complete information please refer to our delivery page here but a quick overview is this. We offer free delivery for orders over £30. Up to £30 then delivery is £3.99. Free delivery over £30 applies to most of the UK. There are some exceptions. Do check out delivery page for more information.
Privacy & Security
The overview is this: We will never share your details with other businesses. There are cookies for standard tools (like Google Analytics, Adwords, Remarketing, Affiliates and of course to help our own site remember your details). But no further cookies or tracking is used on our site. For more detail have a look at here: Cookie and Privacy Policy
Returns & Replacements
From time to time things go wrong. If we have sold you a product which is not as advertised then we will replace or refund without delay. If you simply do not like the colour then again we can replace it (but the carriage of returning it to us must be paid by the sender). With the implementation of the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).
Ordering
Ordering should be done easily through our website or one of our partner channels (Amazon or eBay). If you have any problems - then plese just get in touch with us on 0207 856 0180
Payment, Pricing & Promotions
We want to make payment as easy as possible. You can pay by credit/debit card. (We use Braintree for payment processing - they are owned by Paypal and use Tier 1 PCI compliance). Alternatively you can use Paypal. We want you to feel secure in your purchase.
Viewing Orders
Clicking top right on 'My Account' will give you the ability to look at your previous orders. You will need to be logged in to do so. If you have forgotten your password just click on the 'Forgot Password' link to reset your details.
Updating Account Information
As above, login into your account section. If you have any trouble then please give us a call on 0207 856 0180