Terms and Conditions
By using the Website, you are deemed to have full knowledge of these terms and conditions and agree to be bound by them. If you do not agree to be bound by these terms and conditions, you are not permitted to, and agree not to, use or access this Website.
We reserve the right to update and amend these terms and conditions from time to time and we suggest you check our Website regularly for any changes to our terms and conditions. It is your responsibility to check for any changes and amendments and such changes and amendments shall apply with effect from the date that that we make such changes and amendments.
Please read these terms and conditions carefully before you submit your order to us. These terms and conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
If you have questions relating to our terms and conditions, you may contact us by email at [email protected]Information About Us
This website is owned and operated by MAH2 Limited, trading as Saintnails.com ("Saintnails", "we", “our”, or "us"). MAH2 Limited is registered in England and Wales under Company Number 10278331. Our registered office is at Saintnails.com, 20-22 Wenlock Road, London, N1 7GU.Availability of Website
We will use our reasonable endeavors to provide you with a continuing service. We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.Content of the Website
While we use our reasonable endeavors to ensure the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.
The Website may contain links to a number of websites owned, operated and controlled by third parties. We are not responsible for such sites and we have no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising directly or indirectly out of or in connection with use or reliance of the same.
The Website contains content and services ("Third Party Services") owned, operated and controlled by third party service providers ("Third Party Providers") and not by us. Where appropriate the provision of any Third Party Services to you by any Third Party Providers shall be on the terms and conditions of the relevant Third Party Provider. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising out of or in connection with the provision of any Third Party Services to you by any Third Party Providers and your only remedy, if any, for failure to provide such Third Party Services is against the relevant Third Party Providers.Competition Terms and Conditions
Please refer to the relevant terms and conditions associated to each such competition.Queries
While every effort is made to ensure that any enquiry you submit to us is dealt with promptly, we cannot guarantee your query will always be dealt with within the timescale you require.Acceptance of Your Order
All orders are subject to our acceptance and availability.
Orders placed by you are treated as an offer to purchase the goods from us and we have the right to reject such offer at any time. We require full payment, in cleared funds, for the products before your order can be accepted and dispatched to you. Once your payment has been received by us, we will send an email to your stated email address to confirm our acceptance of your order. Upon acceptance of your order, dispatch of the products will be arranged to your stated delivery address. Completion of the contract between you and Saintnails.com will be perfected when we dispatch the goods to you. If we are unable to accept your order, we will inform you of this via email and will not charge you for the products.Availability
All items are subject to availability. In the event that the product you wish to purchase is not available, we will inform you of this via email and we will not charge you for such item.Prices
Prices and offers are valid as advertised and may change from time to time without notice to you.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process an order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing error, we may end the contract, refund you any sums you have paid and require you to return any products provided to you.Payment
Payment can be made securely online by Visa, MasterCard or via PayPal. The credit/debit card being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorisation and validation is declined, we reserve the right to cancel your order.
By submitting an order to us through our Website you represent and warrant that the credit, debit card or PayPal account that is being used is yours, that the payment details provided on your order are valid and correct when your order is accepted and processed by us, that payment will be made in full and that you are at least 18 years old.
We take all reasonable steps to ensure, so far as reasonably practicable, that the details of your payment and order are secure, but save in the case of our negligence, we shall not be liable to you for any loss you may suffer or incur if any third party procures unauthorised access to any information provided by you when accessing or ordering products from the Website.Delivery & Returns
Once your payment has been received delivery of your goods will be dispatched to your stated delivery address. We use 3rd Party couriers for all deliveries which means that delays beyond our control are possible. Whilst we make every effort to ensure that the goods reach you, within the advertised time frame, delays can occasionally be incurred. The business accepts no liability for any consequential loss from late or delayed delivery.
You have the right to cancel your order with us within fourteen days without having to give us any reason. The cancellation period is 14 days from the day after you (or your designated third party (other than the carrier)) took possession of the goods which were subject of your order (the “Cancelled Goods”).
If your goods are split into several deliveries over different days then you have 14 days after the day you (or your designated third party) receive the last delivery to change your mind about the good.
To exercise your right to cancel your contract with us you will have to inform us of your decision to cancel your order in the form of a clear statement (e.g. via email or a mailed letter (to [email protected] or mailed letter to (Customer Services, Saintnails.com 20-22 Wenlock Road, London, N1 7GU stating your order number, full name, address and post code and details of the product which you wish to return).
If you cancel your contract with us after receiving your order (or from the day after you receive the last item of your order), we shall within 14 days from the time we receive your Cancellation Notice, refund all payments which we received from you in relation to the Cancelled Goods (including delivery costs (except additional costs which you incur, if you choose a different method of return delivery than the most economical standard delivery which we offer) (the “Refund”) subject to us receiving the Cancelled Goods back from you or you providing evidence to us that you sent the Cancelled Goods back to us, whichever is the earlier.
You shall immediately send back the Cancelled Goods back to us, however, at the latest within 14 days from the date of the Cancellation Notice (the “Return Period”). The Return Period is observed, if you send the Cancelled Goods back to us within the Return Period. Please note that we may make a deduction from the Refund for any loss in value of any goods supplied if the loss is the result of any unnecessary handling by you. If we make a Refund before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you must pay us an appropriate sum to compensate us due to such mishandling.
Any product(s) that were purchased in conjunction with a promotion and were subsequently delivered with a free gift, must be returned with that free gift to receive a full refund for the original product(s) if returning the original product(s) would breach the original terms of the promotion.
If you believe that the goods which have bought are faulty then please contact our Customer Services team as soon as possible and they will endeavour to assist you with your query.Insurance & Ownership
You will own the goods once we have received payment in full from you.
The goods which you order will be insured by us or by our agents while in transit and up to the point of delivery to your stated delivery address. You (or your designated third party (other than the courier)) will be asked to sign for the goods on arrival at which point responsibility for your purchased goods passes to you upon signature of acceptance of the goods. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.Customer Services
For all enquiries please contact Saintnails.com customer services: Email: [email protected] Tel: 0207 856 0180 (please note that calls to this number are charged at the relevant international call rate (depending upon your telephone provider) Your Activity and Your Device
You may use this Website at your own risk and it is understood and agreed by you that you are personally responsible for your use of this Website and for your communication and activity related to this Website. We make every effort to ensure this Website is free from viruses or defects. However, it is your responsibility to ensure you use the right equipment to use this Website and to screen out anything which may damage it.Content
Every care has been taken by us in the preparation of the content of this Website to ensure the products and terms are described accurately. There may however, from time to time, be technical inaccuracies and/or typographical errors. There may slight variations from time to time in style or colour reproduction, or in text descriptions. As the actual colours you will see will depend on your device’s display, we are unable to promise or guarantee your device's display of any colour will actually reflect the colour of the product delivered to you. To the extent permitted by law, Saintnails.com shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence or any other way.
We reserve the right to make changes to the products displayed on this Website, from time to time, to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.Ownership of Rights
Ownership of all rights, including copyright, relating to this Website is vested with Saintnails.com. Any use of this Website or its contents, including copying or storing it or them wholly or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Saintnails.com. You may not modify, distribute or re-post something on this website for any purpose.
On our Website all trademarks, product names, company names and logos are the property of their respective owners. No permission is given by Saintnails.com either directly or indirectly, in respect of the use of any such brand names, photographs, product names or titles or copyrights which belong to third parties, and such unauthorised use may constitute an infringement of the respective owners’ rights.
All material accessible on this Website is protected by copyright. You may view this Website pages on screen and may print or download extracts of them for your private and non-commercial personal use.
No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.Governing Law & Statutory Rights
This Website, any content contained herein and any contract brought into being as a result of the usage of the Website is governed by and construed in accordance with English Law and any disputes shall be dealt with under the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your statutory rights.Alternative Dispute Resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute provider we use. You can submit a complaint to The Retail Ombudsman via their website at www.theretailombudsman.org.uk. The Retail Ombudsman will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
For more information, please also refer to the Online Dispute Platform at: www.ec.europa.eu/consumers/odr.Events Beyond Our Control
If the supply of products is delayed by an event outside of our control then we will contact you as soon as reasonably practicable to let you know and we will take steps to minimise the effect of the delay.
Provided we do this, we will not be in breach of the contract with you or otherwise liable or responsible to you for any delay in performance if to the extent that any delay or failure results from circumstances beyond our reasonable control including (but not limited to), without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, war (whether declared or not), terrorist attack or threat of terrorist attack, act of god, fire, explosion, tempest, accident or natural disaster (an “Event”).
Our performance under any contract with you is deemed to be suspended for the period that the Event is continuing and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Event to a close or to find a solution by which our obligations under the contract with you may be performed notwithstanding the Event.General
Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decided that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These terms and conditions form the entire basis and understanding of any agreement between us and you.
The contract between you and us is binding on you and us and on our respective successors and assigns. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any of our rights arising out of or under it, at any time during the term of this contract. You may not transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of your rights arising out of or under it, at any time during the term of this contractPrivacy
Except in the case of our fraud, or death or personal injury caused by our negligence, we exclude any and all liability you may suffer or incur arising out of or in connection with your use, or reliance, of this Website, whether or not it was a foreseeable consequence of our breach, negligence or other default.
You agree to indemnify, defend and hold harmless Saintnails.com, it directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal costs and expenses) arising out of or in connection with your breach of these terms and conditions of this Website, your infringement of any intellectual property rights or any other right of any person and/or entity.